The real question is why the product isn't satisfying some of the customers. Part is maybe the dev's responsability with some ankward decisions, but another part may also be unrealistic expectation of the customer in the first place.
I agree with you, Rama, except for the part about unrealistic customer expectations. BoS is atypical in design. When Loft describes it he most recently compared it to Doom. Before that Call of Duty. I think customers had realistic expectations of a main stream flight sim, not some avant garde experimental game design.
I don't know how anyone promoting BoS can look someone in the eye and ask "What did you expect?" as if the design is typical of a game in the flight sim genre.
