Ok, so you don't have to register at the Saitek Forums, here's the second post I made after my original was 'mysteriously' deleted. I would to be honest, think by now, that any bought in the last year would have been updated.
****ORIGINALLY POSTED FEB 2005*****
" Deadzone issues in original X-52's that new firmware fixes (the missing thread!)
Guys, for some strange reason this thread went 'missing' even though no-one can explain how or why. Just so we don't start conspiracy theory threads, and under the impression that two posts from the same author can't go missing, here is that thread.....enjoy!
Quote"
Your obvious question is "Do I have the new firmware in my stick ?"
Well the news is good and bad. Saitek have changed the firmware inside the newest sticks so that the sensors activate when the stick is moved, instead of the 2-3cm movement on the original firmware. See previous threads for many unhappy users.
Anyway, I recieved my 'new' stick, but it was, unknown to me at the time, one of the original batch, and made Pacific Fighters unplayable. See this thread :
http://www.saitekforum.com/showthread.php?t=6609So, taking Richard Neville's advice I returned it (by hand (1 hour drive but worth it!)), to the shop I bought it from and explained that Richard had told me to return it and showed them the link on this forum where he advised me to do so.
Well, with outstanding customer service, Neal Taylor of Answer GCI
http://www.gamecase.co.uk/customer/followed this up for me and was told by Richard that the latest sticks had a new firmware installed in them, and that this would fix my problem. Unfortunately to see which sticks have the new firmware installed you have to look at the serial number.
So if your stick has a serial number less than S00245477 it has got the old firmware, and will most likely have the very large deadzone which will cause you problems.
I am under the impression from an email I recieved from GCI that it is the number that is important and not the letters at the start.
However, as luck would have it, Richard said on my previous post (read link above), that if you have major deadzone problems, then return it to the store you bought it from for a replacement.
Now fortunately, this is in writing on this site, so is legally binding, therefore if you have the large deadzone problem, take it back to the shop, get them to return it to Saitek, and get an updated one with the latest firmware.
Neal at GCI chased up Saitek and returned a new stick to them, and they sent me a replacement which had the new firmware chip.
I would point out though that as of 2 days ago, it was the only one available in the UK so I am informed.
Anyway, I'm sitting here with a new X-52, that is as sensative as my old Cyborg used to be, and now I just have to learn how to use it!
Hope this helps some of you guys who have had problems with the large deadzone, cheers, Puma."
(next was my second reply)
"Just in case you didn't see the "what happened" post, here's a bit of information to follow on.
Quote" Richard of UKSupport said "it is not our policy to replace old sticks with new"
but surely it must be your policy to replace sticks that are faulty and don't do what they should. Like control a plane, like make it move when you move the stick!
I mean my stick wasn't old, it was brand new and had a huge deadzone which was unplayable.....effectively faulty....effectively to quote a lovely trading standards saying....."not fit for the purpose".
Now loads of people have bought this stick with the huge deadzone which is effectively "not fit for the purpose" and so they have every right to return it for a replacement. I've seen threads about people modding with soldering irons the brand new stick they have bought. I repeat "brand new", how can Saitek think that a new product should be shipped in that condition, and then say "it is not our policy to replace old sticks with new". Of course it should be if they were released faulty.
You may know from your discussions with Neil Taylor that I'm a journalist with more than a little knowledge of consumer law, so I'm surprised that you don't know that a faulty product which is not fit for the purpose must be replaced or at a minimum a repair offered. Now if that repair involves Saitek taking on the replacement of the firmware, then sorry that's just the way it has to be!
Good luck with your sticks guys"
this was posted in Feb 2005.
Ok, so back to the original thread, any thoughts?